Connecting BaseNet to your telephony platform is extremely important for improving customer satisfaction and working more efficiently. With our integration tool Bubble, you no longer have to search for customer data manually during phone calls but can use the functionalities that BaseNet's telephony module has to offer you.
Gateway
For this integration, Bubble acts as a gateway. This means that you can disable all of Bubble's pop-up features yourself, because in this configuration, Bubble only ensures that your telephony environment can communicate with BaseNet's telephony module.
Functionalities
The integration method gives you all the functionality that the BaseNet's telephony module has to offer. You immediately see who is calling and the caller's file is opened right away. Or use the automatic stopwatch so that every call minute is registered in BaseNet and can therefore be billed to the customer. Every call to a customer is recorded in BaseNet, so you never have to wonder whether a customer has called or not. And you can easily and quickly create a new document, send an email or schedule an appointment. When a call is transferred to a colleague, the customer information moves with it. By default, the pop-up is visible from the moment your softphone, deskphone or other device rings until the call is terminated. Ask BaseNet about the specific features their telephony module has to offer. In addition to the aforementioned gateway feature, Bubble comes with many other functionalities. For example, you can activate multiple CRM integrations under the same user at no extra cost, which can be useful if you use multiple software applications within your company. We have already listed some important features for you:
- All the functionality that the BaseNet's phone module has to offer you
- Dialing out with one click on a phone number in your CRM, browser or other program with the Click & Call feature. All the functionality that the BaseNet's phone module has to offer you
- Easy and secure login based on Single sign-on (Microsoft, Google or Apple account).
Customization
To meet your specific needs, Bubble is equipped with the Automations module. With this module it is possible to add your own If-This-Then-That flows. Think, for example, of running a script or automatically opening the call-note-screen instead of having to click it open.
Technical
Connecting Bubble - and thus the BaseNet Software CRM connector - to your telephony platform is very easy. The procedure is different per telephony platform but one thing they all have in common, you don't have to be a technician to do it.
Phone systems
Xoomtalk's VoIP phone system integrates with BaseNet, enabling businesses to communicate more efficiently and manage customer interactions effectively. The system offers advanced features such as automatic call forwarding, voice menus to direct callers to the appropriate department, and voicemail-to-email functionality for easy message management.
Additionally, it provides detailed reporting to gain insights into call statistics. The system seamlessly integrates with CRM software and Microsoft Teams, enhancing collaboration and streamlining communication within the organization. Click here for more information.
